Thanks to our extensive network of partner florists throughout Switzerland, we can guarantee fast delivery of your order within a few hours. Your order will be handled by a local florist, who will take care of preparation and delivery as quickly as possible. We will send you a delivery confirmation by email or SMS within 24 hours.

Our partner florist will do their best to deliver the flowers to the address provided. After attempting delivery, our florist will leave a business card and try to contact the recipient later by phone. If the florist encounters difficulties in delivering the flowers or reaching the recipient, they will inform us immediately. You will then be promptly informed of the situation either by phone or email.

If you have additional information regarding the delivery, such as a second phone number or another address, please feel free to inform us by writing to us via the contact page on our website. We will immediately pass on this information to our florist to facilitate the delivery of your order.

We cannot guarantee the exact delivery time. Our partner florists will make the delivery during their respective service hours. Please note that opening hours may vary slightly from one shop to another. If you would like your flowers to reach the recipient at a specific time, please contact us by writing to us via the contact page on our website. Our florist will do their best to arrange delivery at the specified time.

If you need to cancel your order due to unforeseen circumstances, have the reference number of your order ready, write to us on the contact page of our website stating your order number.

If you need to change the delivery details of an order, write to us on the contact page of our website stating your order number. Any modifications must be made before the delivery date, otherwise our florist may have already delivered the flowers.

Localflorist.ch has recorded your order as soon as you receive our order confirmation with the personal reference number. Please keep this order number safe, as it will be required for any questions or assistance requests regarding your order.

Localflorist.ch guarantees the delivery of each order on the desired date during the local opening hours of our florists. If, for any reason, the order could not be delivered, our customer service will contact you as soon as the florist informs us of the inability to deliver. In the absence of any call or letter from us, you can be certain that the flowers have been delivered with the freshness and quality that distinguish localflorist.ch. If you believe that the order has not been delivered, write to us on the contact page of our website, mentioning your order number and the reasons why you believe it has not been delivered.

Currently, LesFleurs.ch LocalFlorist accepts the following payment methods: Visa, MasterCard, American Express, Postcard, Invoice, advance payment, and TWINT. Other payment methods are under consideration. All order information is verified and may require additional information. In this case, the order may be suspended.

To preserve the freshness of your flowers and prolong their lifespan, we recommend following these care tips. Make sure to change or add water daily, as this will hydrate the flowers and prevent them from wilting prematurely.
To maximize the freshness and longevity of your flowers, you can also add a preservation sachet provided with your order. This sachet contains nutrients that will help the flowers stay vibrant longer.
It is important to keep your flowers in a comfortable room temperature environment, away from direct sunlight. Sunlight can accelerate the wilting process.
By following these careful care steps, you can enjoy your flowers for about five days.

Our opening hours are as follows: Monday to Friday from 08:30 - 12:00 / 13:30 – 17:00 Saturday 09:00 - 12:00 write to us on the contact page of our website and our customer service will advise you and answer all your questions.

Please provide the following information: name and full address of the hotel - hotel phone number (if available) - room number (if available) - tour operator's name (if available). and of course, specify the full name of the recipient.

Please provide the following information: name and full address of the hospital- hospital phone number (if available) - hospital department name and/or number - maiden name of the recipient if the order is going to the maternity ward. and of course, specify the full name of the recipient. Please note that some hospitals do not allow flowers in the intensive care unit. In this case, we will inform you and the florist will stay in close contact with the hospital staff to deliver the flowers as soon as the patient is allowed to receive them.

We place great importance on maintaining a reputation for excellence by ensuring the quality offered by each partner florist in our Localflorist.ch network. Therefore, we only select florists who meet our rigorous criteria, thus guaranteeing a first-class floral experience. Among these criteria are the favorable reputation of their shop and staff, as well as the diversity and quality of their products in stock.

If you clicked multiple times on the 'Submit my order' button, you will receive multiple confirmation messages. Do not worry - your order will only be processed once. Each order is processed manually, and duplicate orders are eliminated.

At Localflorist.ch, we place great importance on the privacy of your personal data. We want to inform you about how we collect and use information. When you browse our website, 'cookies' are used to track the contents of your shopping cart. These cookies do not contain any personal data, only an identifier allowing our site to retrieve the information you entered during your purchases. All information contained in cookies is deleted the day after your transaction.
We do not disclose any personal information of our customers to third parties. When you place an order on our site, your information is used only for product shipping and order confirmation. If necessary, we may contact you for order-related questions. However, we do not use your information to send you emails or information about our company without your prior and explicit consent. You also have the option to unsubscribe from our mailing list at any time.
It is important to note that our customers' credit card numbers are not stored on our servers. After each order, credit card payments are processed immediately and securely via an encrypted connection with credit card companies. Your payment information is thus processed confidentially and securely.
We are committed to respecting your privacy and protecting your personal data in accordance with our privacy policies. If you have any questions or concerns about the privacy of your data, please feel free to contact us.